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Terms & Conditions

We current offer a 4-8 days delivery (Mon-Fri), except public holidays.

The shipping costs for other some destinations are:

5,99€ shipments to Germany.

6,99€ for shipments to United Kingdom.

14,99€ for shipments to Ireland.

Dispatch times are specified in the checkout process of the purchase and are subject to any delays resulting from postal delays from the order of our warehouse, in working days, to the delivery address. Please see our Delivery Charges notice for further information.

Table of shipping costs by country:

Albania

42,99 €

Austria

9,99 €

Belgium

9,99 €

Bosnia And Herzegowina

42,99 €

Bulgaria

19,99 €

Croatia (Hrvatska)

19,99 €

Cyprus

42,99 €

Denmark

9,99 €

Estonia

19,99 €

Finland

19,99 €

Germany

5,99 €

Greece

27,99 €

Hungary

14,99 €

Ireland

14,99 €

Italy

9,99 €

Latvia

19,99 €

Lithuania

19,99 €

Luxembourg

9,99 €

Macedonia

42,99 €

Malta

27,99 €

Montenegro

42,99 €

Netherlands

9,99 €

Norway

27,99 €

Poland

12,99 €

Romania

19,99 €

Serbia

27,99 €

Slovakia

14,99 €

Slovenia

14,99 €

Sweden

19,99 €

Switzerland

19,99 €

Turkey

42,99 €

United Kingdom

6,99 €

 

In any case, you can check our general sales policy below:

PLEASE READ THESE TERMS AND CONDITIONS OF SALES CAREFULLY BEFORE PLACING YOUR ORDER AND REMEMBER THAT THE CONDITIONS CAN BE MODIFIED, SO YOU SHOULD CHECK THEM BEFORE PLACING ANY ORDER.  

1. IDENTIFYING DATA: In compliance with the duty of information contained in Article 10 of Law 34/2002, of July 11, on the Information Society and Electronic Commerce Services, the following data is reflected below: the company that owns the web domain is FRAG COMERCIO INTERNACIONAL SL (hereinafter "MISAKO"), with address for these purposes in Pol.Ind. Can Cortadellas, Ctra. C-55 Abrera-Manresa, 1,8km Esparreguera (08292- Barcelona), and provided with CIF number B-60257771, is registered in the Commercial Register of Barcelona, ​​volume 25271, page 150, page B-86621. Having the email address of contact: tiendavirtual@misako.com  

2. WEBSITE USE: www.misako.com provides the access to a vast amount of information, services, programs or data (hereinafter, "the contents") on the Internet belonging to MISAKO which you may have access. You assume the responsibility for the use of the website. When acquiring the products offered by FRAG COMERCIO INTERNACIONAL, S.L. the user must have the capacity to contract according to the national law.  

3. DATA PROTECTION: MISAKO complies with the guidelines of Organic Law 15/1999 of December 13th of the Protection of Personal Data, Royal Decree 1720/2007 of December 21st, which approves the Regulation for the Organic Law development and other regulations in force at each moment, and ensures the correct use and treatment of the user's personal data.

Furthermore, MISAKO informs that it complies with Law 34/2002 of July 11th, on the Society of Information and Electronic Commerce Services and will request your consent to process your email address for commercial purposes at any time.

4. INTELLECTUAL AND INDUSTRIAL PROPERTY: MISAKO owns all intellectual and industrial property rights as well as the other elements contained in the web-based platforms of FRAG COMERCIO INTERNACIONAL, S.L. (images, videos, structure, design, etc.). The user may not, directly or indirectly, copy, modify, alter, publish, communicate, distribute, sell or transmit the materials of this platform or its source code, or the downloads made, in whole or in part, without written authorization of FRAG COMERCIO INTERNACIONAL, SL.  

5. SERVICE AVAILABILITY: The articles offered through this website will only be available in the following Member States of the European Union: Germany (except the island of Helgoland and the city of Büsingen), Belgium, Denmark, Spain (except Canary Islands, Ceuta and Melilla), France (except the Overseas Departments), Greece (except Mount Athos), Holland, Ireland, Italy (except San Marino, Liviano, Campione d'Italia and the waters of Lugario Lake), Luxembourg, Portugal (except archipelago of Madeira and Azores), United Kingdom and Sweden, as well as in Monaco.  

6. FORMALIZATION OF THE CONTRACT: When you order more than one product, your order will include different offers for each product individually.

You make an offer to acquire one of our products (your "Order") completing the process by phases of the web, as explained below:

1. You can start the purchase process by selecting a product and "ADD" your selection to your shopping bag or checking the section "MY SHOPPING BAG" if you had previously made your selection.

2. Confirm your selection with the "GO TO CHECK OUT" button

3. Confirm the purchase transaction using the button GO TO CHECKOUT, previously entered the discount code or the details of your voucher or gift card if you have it.

4. Fill in or check the "Customer details", the "Shipping method" and the "Payment method". Do not forget the Discount Code and Gift Card sections before clicking on “CONFIRM” button and make the purchase. After accepting the terms and conditions of the purchase, you will go through the "GO TO CHECKOUT" button to your credit card information.

5. When you click on "Next", you could make the payment by credit Card by Visa, Maestro Credit, MasterCard and Paypal Account. Payment must be authorized at the same time of placing the order. By clicking on "Go to checkout" you are confirming that the credit card is yours. The credit cards will be subject to checks and authorizations by the issuing entity, and if that entity does not authorize the payment, we will not be responsible for any delay or failure to deliver and we cannot formalize any contract with you.  

7. DELIVERY:

The current delivery conditions and shipping costs are:

  • ·         5,99 € shipments to Germany.
  • ·         6,99 € for shipments to United Kingdom.
  • ·         14,99 € for shipments to Ireland.

Shipments to the rest of European Union countries check the table of shipping cost by country below:

Albania

42,99 €

Austria

9,99 €

Belgium

9,99 €

Bosnia And Herzegowina

42,99 €

Bulgaria

19,99 €

Croatia (Hrvatska)

19,99 €

Cyprus

42,99 €

Denmark

9,99 €

Estonia

19,99 €

Finland

19,99 €

Germany

5,99 €

Greece

27,99 €

Hungary

14,99 €

Ireland

14,99 €

Italy

9,99 €

Latvia

19,99 €

Lithuania

19,99 €

Luxembourg

9,99 €

Macedonia

42,99 €

Malta

27,99 €

Montenegro

42,99 €

Netherlands

9,99 €

Norway

27,99 €

Poland

12,99 €

Romania

19,99 €

Serbia

27,99 €

Slovakia

14,99 €

Slovenia

14,99 €

Sweden

19,99 €

Switzerland

19,99 €

Turkey

42,99 €

United Kingdom

6,99 €

If we do not indicate a specific delivery date, we will make delivery within a maximum of 4 to 8 working days, except public holidays, from the date of Order Confirmation. There is no pick-up service or order delivery on Saturdays, Sundays or holidays, which should be consider it for the time calculation of reception.

In the special periods (dates such as Christmas, On Sales, transportation strikes, extraordinary events...) which that circumstances could affect our delivery times, shipments may suffer some delay.

FRAG COMERCIO INTERNACIONAL, S.L. does not assume any responsibility when the delivery cannot be made as a result of the details provided being inaccurate or incomplete or when the delivery cannot be made due to the absence of the addressee.

We do not guarantee deliveries at specific time or date. If the purchaser indicates a specific date of delivery, or range within, shows preference for a specific time slot, and it will be only considered as guidance.

If it is impossible for us to make the delivery, the carrier will make a new attempt. In case we cannot make the delivery in this second attempt, the Carrier Delivery or Post will leave a notification about it.  

8. FAILURE TO DELIVERY: If it is not possible accomplishing the delivery, we will try to find a safe place to leave the package. If we cannot find that safe place, your product(s) will be returned to our warehouse. We will leave you a note explaining where your package is located and how to do it for sending you back again. If you are not going to be at the delivery place at the schedule time, we ask you to contact us to arrange the delivery on another day. Please bear in mind that the storage and re-shipment of your product (s) may cause an additional cost.  

9. PRICE AND PAYMENT: The price of the products will be that stipulated in each moment on our website, except in cases of obvious error. Although we try to make sure that all prices listed on the web page are correct, errors may occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be considered cancelled and you will be reimbursed entirely for the amounts that have been paid. We will not be obligated to supply the product(s) at the incorrect lower price (even if we have sent you the Shipping Confirmation) if the error in the price is obvious and unambiguous and could reasonably have been recognized by you as an incorrect price. The prices on the website include VAT, but exclude shipping costs which should be added to the total amount. Prices may change at any time, but (except as stated above) the possible changes will not affect the orders respect which we have already sent a Confirmation of Shipment.  

10. WRITTEN COMMUNICATIONS: According to the applicable Regulations require that any information or announcements we send you should be written. By using this website, you agree that most communications with us are electronic. We will contact you by email or provide general information on our platform.  

11. GENERAL: MISAKO will pursue the breach of these conditions as well as any improper use of its portal exercising all civil and criminal actions that may correspond by law.  

12. CURRENT TERMS AND LENGTH MODIFICATION: MISAKO may modify at any time the terms and conditions stipulated herein, being duly published as they appear here. The validity of the aforementioned terms and conditions will be based on their exposure and will be in force until further modification duly published.  

13. COMMENTS AND SUGGESTIONS: Your comments and suggestions will be welcomed. We kindly ask you to send such comments and suggestions through our email eshop@misako.com .